RETURN & REFUND POLICY – Organify.IN

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RETURN & REFUND POLICY

At Organify.in, we aim to ensure your satisfaction with our Ayurvedic products.

If you are not completely satisfied with your purchase, please review our Return and Refund Policy for guidance on how to request a return or refund.

1. Satisfaction Guarantee Policy

  • Offer a 30-day satisfaction guarantee: If customers are not satisfied with the product, they can request a refund within 30 days of purchase.

 

  • Require evidence of usage: For example, they must return the product packaging and provide a brief explanation of their experience.

2. Conditional Refund Policy

  • Refund eligibility is based on product usage: Customers must use the product as recommended for a minimum time (4 - 5weeks) before claiming a refund.

 

  • Require proof of purchase and medical consultation (if applicable).

3. Trial Period Refunds

  • Offer a partial refund for opened products within a specified trial period (15 days).

 

  • Unopened products can be refunded fully within 30 days.

4. Replacement Policy

  • Instead of refunds, offer product replacement if the customer reports issues like damaged packaging, incorrect item, or a product causing side effects (with proper proof).

Eligibility for Returns :

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The product must be returned within [2] days from the date of delivery.

  • Proof of purchase (order confirmation or receipt) is required.

  • Certain items, such as perishable goods, opened products, or customized orders, may not be eligible for return.

 

2. Non-Returnable Items The following items cannot be returned:

  • Opened or used products.

  • Products damaged due to improper handling after delivery.

  • Products purchased as part of a sale or promotional offer (unless defective).

  • Gift cards or vouchers

3. Return Process To initiate a return, please follow these steps:

  1. Contact our customer support team at [Support@organify.in]

  2. Provide your order details and reason for the return.

  3. Our team will review your request and provide you with return instructions, including the return shipping address.

  4. Pack the product securely to prevent damage during transit.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect, damage, or error on our part.

  • We recommend using a trackable shipping method to ensure the safe return of your product.

 

5. Refund Policy

Refunds will be processed under the following conditions:

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [7 to 10] business days.

  • Refunds will be issued to the original payment method used for the purchase.

  • Shipping fees are non-refundable, except in cases of defective, damaged, or incorrect items.

 

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [1] days of delivery. Provide photos of the product and packaging to expedite the resolution process. We will arrange for a replacement or full refund at no additional cost.

7. Exchange Policy

Exchanges are subject to product availability. If you wish to exchange an eligible item, please contact us following the return process outlined above. Additional shipping charges may apply.

 

8. Cancellation Policy

  • Orders can be canceled before they are dispatched. Contact our support team at [Support@Organify.in]
    as soon as possible to request cancellation.

  • Once the order has been shipped, it cannot be canceled, but you may initiate a return following this policy.

9. Changes to the Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with the updated effective date.

 

10. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at:

[ORGANIFY.IN]
[+91 9990069911]

[Support@Organify.in]
[organifystores@gmail.com]

Thank you for trusting Organify with your Ayurvedic wellness journey.